Like most businesses online we suffer from "email overload". But, unlike most businesses, we are committed to respond to you within 24 hours – usually much faster. To communicate with you faster, better, and more reliably, we would really appreciate your help...

1)  Please don't send attachments unless you check with us in advance. Often they come out illegible, and can carry viruses and often mark your email as spam to the spam and virus filters

.2)   Would you be so kind as to turn off the automatic email delivery notification feature on your outgoing email?  This slows down our response, and our reply will be your verification anyway.  (If you don't get a timely response from us, it would only be because your email was not delivered, or got spam filtered by accident - call us at 512-922-1503.)

3)  When responding to an email, please use your email program's reply feature to quote back the previous email after your answer (unless obviously irrelevant, or a very large file size).

>Previous email point #2 HERE
Your reply HERE.

4)  Please keep the same subject heading as the previous email (e.g., Re: Previous Subject) to avoid confusion, and to allow later reference. (To start another email conversation on a completely different subject, use a new and descriptive subject line.)

We appreciate your help – to help us get your order to you quickly and correctly.You also might enjoy this very informative article on getting the most out of email.

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