we want you to be happy.
If you are not completely
satisfied with your retail purchase we will CHEERFULLY do our best to make
We will exchange to your
satisfaction, OR We will send you a 100% refund, less shipping charges.
We require two things
1) contact us by
phone or email within 14 days of delivery, to tell us what corrective action
is needed, and get a Return Authorization emailed to you with shipping instructions.
We need to understand how and why the product didn't work for you, and exactly
what corrective action is needed, AND
2) We receive the
product back in re-salable condition, within 21 days of delivery (pack rigid
items with a LOT of cushioning, and ship INSURED).
This Guarantee does NOT
apply to discounted quantity orders, or Custom, Special Order, or Made-to-Order
items not normally stocked. If this applies to your order we will always let
you know BEFORE you approve your order via email. Of course the applicable
Manufacturer Warranty still applies. This Guarantee is part of our Legal
Terms of Sale.